FAQs

How to Contact Us:
For any questions, reach out to us at shopdomalana@gmail.com. Our customer service team is here to help!

Worldwide Shipping:
Yes, we ship globally from Hong Kong!

Order Changes & Cancellations:
You can cancel or modify your order within 12 hours. After that, we’re unable to make changes. Returns are accepted for a full refund once your order arrives.

Payment Options:
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal.

Order Processing Time:
Orders are processed within 1-3 business days (Mon-Fri). Note: we don’t ship on weekends.

Delivery Time:
Orders may take 1-4 weeks to arrive due to high demand.

Missing Order?
If your order hasn’t arrived within 30 days, contact us for a full refund.

Customs & Taxes:
Customs fees or taxes might be added when your order arrives – this is your responsibility.

Returns & Damaged Items:
Contact us at shopdomalana@gmail.com for any returns or if your items are incorrect, damaged, or missing. We’ll take care of it!

Refunds:
Refunds are processed to your original payment method within 7-10 business days after receiving your return. For updates, check with your bank.