Lenravo is an online retail brand that curates and offers thoughtfully selected products designed to improve everyday life. We focus on quality, practicality, and customer satisfaction, working with trusted manufacturing and fulfillment partners to deliver products directly to our customers.

When you place an order on our website, it is securely processed and fulfilled through our network of vetted suppliers. Orders are prepared, packaged, and shipped directly to you. You will receive confirmation and tracking details once your order has been dispatched.

Customer satisfaction is important to us. If your order arrives damaged, incorrect, or does not meet expectations, our support team is available to help resolve the issue. Depending on the situation, we may offer a replacement, refund, or other appropriate solution in line with our refund policy.

Yes. Lenravo uses industry-standard security measures and encrypted payment processing to protect your personal and payment information. We do not store sensitive payment details, and all transactions are handled through trusted payment providers

Shipping times vary depending on the product and destination. Most orders are processed within 1–3 business days. Estimated delivery times are typically between 7–15 business days. Tracking information is provided once your order ships.

Yes. We offer a 90-day return and refund policy on eligible items. If you’re not satisfied with your purchase, you may contact our support team within 90 days of delivery to request a refund or return, subject to our policy terms.

You can reach our customer support team through the Contact Us page or by email. We aim to respond to all inquiries within 24–48 business hours.